The FAIR Review
Not stars. FAIR. How we rate at Fairvisit.
Why we rate differently
On other platforms, almost every accommodation has 4.8 out of 5 stars. That doesn't help anyone make a decision. The reason: the 5-star scale is broken — anything below 4.7 is considered bad, and guests rate too positively out of fear of retaliation.
At Fairvisit, we don't ask "How many stars?" but: Did the accommodation deliver what it promised?
"As expected" is a good result for us. It means: the host delivered exactly what they promised. Honest and fair.
What FAIR means
Friendliness
How was the communication with the host?
Accuracy
Did the accommodation match the description, photos and price level?
Impression
How was the condition and cleanliness on arrival?
Region
How was the location for your purpose?
How the expectation scale works
What the percentages mean
Every guest counts in exactly one of three groups: better than expected, as expected or worse than expected. What counts is the average of their four answers: from 3.5 better, up to 2.5 worse than expected. Reviews we receive via an accommodation's provider (score 0 to 100) are grouped the same way: from 90 better than expected, from 70 as expected, below that worse. We show the largest group with its share; one click shows all three. Our own reviews count from the last 12 months, reviews via the provider regardless of date. Shares appear from 5 reviews.
Why only guests rate
On many platforms, hosts can also review guests. That sounds fair — but it leads to a massive problem: fear of retaliation. Guests don't dare to be honest because they're afraid of getting a bad counter-review.
At Fairvisit, reviews are a one-way street: Only guests review accommodations. Hosts do not review guests. This guarantees honest feedback.
Hosts have other protection mechanisms: They can report guests internally or block them from their properties. In serious cases, Fairvisit reviews the matter.
Verified stays
Every FAIR review comes from a guest who actually booked, paid, and stayed. No review without a real stay — no exceptions.
The review window opens 48 hours after checkout (no hot-headed reactions) and closes after 14 days. Reviews cannot be changed after publication.
Reviews stay — even when accounts disappear
When a guest later deletes their Fairvisit account, the review remains — anonymised as "Anonymous guest". The FAIR review was a true statement about the stay, independent of the reviewer's account lifecycle.
This solves two problems: Hosts don't lose hard-earned reputation just because a reviewer happens to close their account. And blackmail attempts ("give me what I want or I'll take my review with me") are powerless — the review stays, the name disappears, that's all.